Kristi Etchberger

CEO, Majority Shareholder, Company Administration

Kristi Etchberger has been working in clinical research finance since 2012. With site experience in financial reporting, budget negotiations, and CTMS implementation, she can target opportunities for improved financial performance at the site level. She understands the challenges of implementing a system and the opportunity that a well-managed CTMS creates to find money that sites have not invoiced or collected. Her prior experience in corporate finance supports her drive for financial reporting and strengthening sites’ health. 

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Keith Karsten

Chief Operating Officer 

Keith has been working in clinical research since 2009 in billing and site operations. He brings extensive knowledge of investigator budgets from working within a site network as well as making investigator payments to sites. His experience is in budget and contract negotiation, CTMS management, Billing and Accounts Receivable, Site Payments and CRO/Sponsor relationship building. Keith will focus on customer service, reducing pain points of clinical research financials, and direct engagement with sites, CROs and sponsors. 

Stace Baumgarten

Director- Management & Reporting

Stace Baumgarten began her career in Clinical Research Finance in 2006 for a small, independent research site in Charleston, SC.  She managed AR, A/P, payroll, study builds, source creation, and regulatory submissions. In 2022, the site was acquired; her position with the new group was focused on revenue and receivables. Stace played a pivotal role in unifying multiple independent sites. Budgets and contracts were standardized to develop A/R-friendly contracting/payment terms. She converted accounting from cash-based to accrual-based and developed policies and procedures for the A/R department. While the IT team implemented a new CTMS across all sites, Stace managed A/R in CRIO, Realtime, Clinical Conductor, etc. Monthly collections goals were met or exceeded.

Stace understands independent research sites and their finance, management, and systems challenges. She has seen how easily revenue is missed or uncollected. She is a strong proponent of using CTMS, eSource, eReg, and accounting systems to ensure all revenue is invoiced and collected.  

Steven Hill

Shareholder, Head of Clinical Conductor and eClinPro Operations

Steve Hill had five years of CTMS management experience as an Account Manager at Bio-Optronics, the previous owner and developer of the Clinical Conductor CTMS. While at Bio-Optronics, he managed 200+ clients and was a subject matter expert in the Clinical Conductor financial module. As Director of our Clinical Conductor division, Steve manages clients’ systems, oversees study setup and configuration of the CTMS, and ensures billing, invoice follow-up, and payment recognition. Steve will also work with our newest system, eClinPro. 

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Jennifer Tanner

Senior Account Manager – Clinical Conductor
Client Relations, Invoicing, Collections, Clinical Trial System Maintenance

Jennifer Tanner has worked in the clinical research industry for over ten years. She has worked with two CTMS systems, most recently, Clinical Conductor, and as the administrator over ClinCard.  In 2021, she was promoted to the Finance department, where she was a Revenue Support Associate. In this role, she was the primary person doing study builds for the company’s sites. She also assisted with applying for payments, posting payments, and invoicing. She is a dedicated and driven who wants to help companies succeed. Since joining Clinical Research Billing, she has joined our Clinical Conductor team, helping our clients as an account manager.

Misty Waters

Senior Account Manager-RealTime 
Client Relations, Invoicing, Collections, Clinical Trial System Maintenance

Misty Waters has worked in the accounting and bookkeeping field for over 30 years and in the clinical research industry for over 25 years.  In clinical research finance, she has experience working for sites on accounting, bookkeeping, bank reconciliations, regulatory affairs, procuring clinical trials, auditing, and reviewing and negotiating contracts and budgets.  She received an Associate of Science Degree in Accounting at Colorado Technical University in 2017 and graduated with the highest honors and a GPA of 4.0. She joined Clinical Research Billing in 2022 and is an Account Manager for multiple sites in RealTime CTMS.   

Michael John Bowman, Jr.

Account Manager – RealTime
Invoicing, Collections, and Training

Michael Bowman Jr is a dedicated professional with a knack for problem-solving and a passion for excellence. With a background in customer relations and training, Michael has honed his skills in communication, empathy, and team collaboration. Transitioning into the realm of research billing, Michael brings his rich experience in customer service to a new arena, where meticulous attention to detail and a commitment to accuracy are paramount. As a Research Billing Specialist, he navigates complex financial processes with precision and ensures compliance with regulatory standards. His ability to adapt and learn quickly has been instrumental in his seamless transition to this dynamic role.

Danielle Beneventano

Account Support Specialist- RealTime

Danielle Beneventano, a former teacher with a knack for precision and problem-solving, has recently become a member of our Clinical Research Billing team. Danielle ensures accuracy and compliance, leveraging her unique blend of mathematical expertise and administration experience to support our sites. 

Tatum Garrison

Account Support Specialist-RealTime 

Tatum worked in office administration for ten years before joining Clinical Research Billing. Her experience invoicing, tracking incoming payments, preparing financial reports, and communicating with customers applies directly to her work in clinical trial billing. Currently, she is supporting the RealTime team with invoicing and payment application. 

Olga Brown

Senior Account Manager-RealTime 
Client Relations, Invoicing, Collections, Clinical Trial System Maintenance

Olga Brown joined Clinical Research Billing in 2022. Before joining Clinical Research Billing, Olga had more than six years of experience in contract management. During this time, she managed multiple medical personnel at various US Navy, USCG, and Air Force bases throughout the United States. She also worked at a clinical research site where she gained extensive knowledge in EDC, Quality Assurance, and Regulatory. Olga knows firsthand the time, hard work, and commitment it takes to run a successful trial, and thus, she has the drive and dedication to ensure each site receives total compensation for all of its hard work. She oversees multiple sites as the Senior Account Manager on the RealTime Team.

Krystina Carpenter

Account Manager- RealTime
Client Relations, Invoicing, Collections, Clinical Trial System Maintenance

Krystina Carpenter started in the medical field at 18, working for ten years at reception, insurance verification, collecting and posting payments. She moved to Dental assisting and oral surgery until 2020. For the past three years, she has been working in a small business, creating estimates, invoicing, and reconciling payments in Quickbooks. She joined Clinical Research Billing in 2023 and is supporting the RealTime team. 

Ivis Gutierrez

Account Manager – RealTime
Client Relations, Invoicing, Collections, Clinical Trial System Maintenance

Ivis Gutierrez worked in the medical field for over 13 years as an office manager who managed contracts, collections, AP/AR, invoicing, and reconciling payments. She has joined our RealTime team to help ensure we get items invoiced for all sites for all the work they do and go after all extras. Her dedication to helping others is an asset to the company and our clients.

Adi Fischer

Account Support Specialist-RealTime and Clinical Conductor

Adi’s background in coding made the transition to billing easy. Adi leverages her diverse technical background in project management and software engineering to enhance accuracy and efficiency in clinical research billing. In her current role, Adi focuses on reconciling complex site payments and optimizing processes, to ensure seamless billing operations for our clients.

Alanis Ramos

Account Support Specialist-RealTime

With 10 years of experience in accounting and business development, Alanis has specialized in healthcare and finance sectors, focusing on accounts payable and receivable, financial reporting, collections, and customer relations. Her expertise includes managing financial transactions, ensuring timely payments, overseeing collections, and maintaining strong client relationships to drive business growth. Alanis holds a Bachelor’s degree in Business Administration from Florida International University (FIU) in Miami, Florida, and a Master’s degree from Northeastern University in Boston, Massachusetts.

Austin Burt

Account Manager- Clinical Conductor
Client Relations, Invoicing, Collections, Clinical Trial System Maintenance

Austin Burt works in Clinical Conductor to build studies, reconcile payments, prepare invoices, and follow up on unpaid items. He has been working with Clinical Research Billing since mid-2021. Austin has a B.S. in Environmental Science Systems from Le Moyne College in Syracuse, NY. 

Courtenay Logan

Account Support Specialist-RealTime 

Courtenay Logan has worked in the medical field as a licensed Respiratory Therapist for several years and in the public sector negotiating contracts. She leverages extreme attention to detail and strong analytical as well as time management skills, which allow her the ability to identify inefficiencies and conceptualize potential solutions. In her role at CRB, she works with the account manager and sites’ accounting staff to ensure invoicing for all billable items according to the contract specifications while meeting month-end deadlines. Knowing the importance of clinical trials and the role they play in the health and wellness of ourselves and loved ones, she understands accuracy is key.

Megan Ring

Account Manager- RealTime
Lead Trainer, Invoicing, Follow-up and Collections

Megan Ring has recently embarked on a new journey in clinical research billing. Her career as an educator instilled a passion for fostering growth and knowledge. Her attention to detail and dedication to accuracy will support clinical research sites with their financial operations. She focuses on reconciliations at multiple sites and develops training models for new hires and sites. She is certified in Lean Six Sigma and strives for continuous process improvement.

Gina Mistretta

Account Support Specialist-RealTime

Gina brings a unique perspective to Clinical Research Billing, having transitioned from the non-profit sector where she honed her financial management and client relations skills. In her current role, Gina focuses on reconciliation and email follow-ups, ensuring accuracy and clarity in our billing processes. Her experience in non-profit work has instilled a strong commitment to detail and a deep understanding of the importance of effective communication.

Kelli George

Senior Account Manager-CRIO

Kelli started in the accounting field in 2008, specializing in A/P, A/R, audit support, and account reconciliations.  In 2016, after receiving an MBA from Loyola University of New Orleans, she started with a global healthcare company, managing an accounting team of 20 and leading several process improvement and system enhancement projects. Her journey into clinical research began in 2021 when she managed multiple studies in the field of kidney disease research focused on site payments, invoicing, collections, reporting and budget configurations in various CTMS systems. Kelli joined Clinical Research Billing in 2024 as a Sr. Account Manager to support sites with invoicing, collections, reconciliations and budget configurations in CRIO.

James Matthew Etchberger

Account Manager – CRIO 
Invoicing, Collections, Clinical Trial System Maintenance

James Matthew Etchberger has been focused on the tech industry following a career as a chef. He is interested in clinical trial system maintenance and development to support research sites. He has been working with Clinical Research Billing since 2022, supporting the Clinical Conductor and CRIO billing teams. 

Megan Howard

Account Support Specialist- CRIO 
Follow up & Collections

Megan Howard joined Clinical Research Billing in 2023. She supports the CRB team with unpaid invoice tracking and payment requests. Megan conducts follow-up correspondence for CRIO and Clinical Conductor. She has a BA in Education from Hampshire College in Amherst, MA.